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  • FREQUENTLY ASKED QUESTIONS

    Payment Information:

     Payment Options and Instructions

    Please refer to the table and information below for auction wins/purchases:

    Order Amount

    Payment Types Accepted

    Payment Due

    $0-$2,500

    Credit Card, Check, Money Order, Bank Wire, PayPal, Union Pay, WeChat Pay

    Within 14 days of the auction

    $2,500+

    Check, Money Order, Bank Wire

    Within 14 days of the auction

    ** Cash is NOT ACCEPTED in Hong Kong Sales.

    Check:

    Please include the invoice number on your check and make sure the check is made payable to Stack's Bowers Galleries. Send payment to:

    Stack's Bowers Galleries 
    1231 East Dyer Road, Suite 100
    Santa Ana, CA 92705 U.S.A.

    You can also send payment to our Hong Kong office:.

    Stack's Bowers & Ponterio, Ltd.
    Unit 1603, Mira Place Tower A, 132 Nathan Rd,
    Tsim Sha Tsui, KLN, Hong Kong

    Customers without established credit who pay by check will be subject to a clearing period before their material is shipped. Customers who require shipment prior to the clearing period are welcome to call and facilitate a confirmation call with their banker. There will be a $50 handling charge for returned checks.

    Money Order:

    Please include the invoice number on your money order and make sure it is made payable to Stack's Bowers Galleries. Send payment to:

    Stack's Bowers Galleries 
    1231 East Dyer Road, Suite 100
    Santa Ana, CA 92705 U.S.A

    You can also send payment to our Hong Kong office:.

    Stack's Bowers & Ponterio, Ltd.
    Unit 1603, Mira Place Tower A, 132 Nathan Rd,
    Tsim Sha Tsui, KLN, Hong Kong

    Customers without established credit who pay by money order will be subject to a clearing period before their material is shipped.

    Bank wire: 

    Bank wires sent from a foreign bank are subject to an international bank wire fee of $35. For bank wire instructions, please contact our accounting department at 800.458.4646 or 949.253. 0916. 

    Credit Card/PayPal:

    For orders that do not exceed $2,500, customers are welcome to pay by Visa, MasterCard, American Express, Discover and PayPal. Visit StacksBowers.com and login. Under Orders, click My Orders and view and print your invoice.

    Union Pay:

    Customer can swipe your Union Pay card in our Hong Kong office for settlement. Only debit cards with Union Pay logo are acceptable. Cardholders are required to check if overseas acceptance service has been activated for their cards by calling the customer service center of the issuing bank.

    WeChat Pay:

    WeChat Pay is available for orders that do not exceed $2,500 through WeChat mobile App. Contact our customer service department at 852.2117.1191 for details.

    Phone:

    Contact our customer service department at 800-458-4646.

    • What are your Terms of Sale? 

    You must agree to our Stack's Bowers Galleries Terms and Conditions before bidding in any Stack's Bowers Galleries Auction. To read our Terms and Conditions, please click here.

    • Will I need to pay sales tax on any items purchased in a Stack's Bowers Galleries auction?

    Unless you have a valid resale certificate on file with Stack's Bowers Galleries, purchases made in/or shipped to certain locations are subject to local and/or state tax laws. View Sales Tax Guidelines. (which are not and are not intended to be a complete description of all applicable sale tax laws in all jurisdictions).

    • How can I apply for credit?

    If you wish to apply for credit, please contact Andrew Glassman at 800-458-4646 or via email at [email protected].

    • What is Stack's Bowers Galleries' Return Policy? 

    Except as otherwise expressly provided in our Terms of Sale, no purchase items may be returned for any reason. All prospective bidders who attend our Showcase Auctions, either personally or through an agent, should carefully examine all lots that they are interested in purchasing, as well as telephone bidders who bid via telephone either personally or through an agent. Prospective bidders also assume all responsibility for examining lots prior to sale, as well as any damage the bidder causes to the lot(s). Stack's Bowers Galleries has sole discretion in determining the value of the damage caused, which shall be promptly paid by such bidder.

    All bidders should make sure to bid on the correct lot, as Stack's Bowers Galleries is not responsible for any errors in bidding. Once the hammer has fallen and the auctioneer has announced the buyer, the buyer is responsible for paying for the lot, even if the buyer has made a mistake. For more information, please read our Terms and Conditions.

    • You asked me for my credit card information, is your website secure?

    Yes.  When you create an account on StacksBowers.com and enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layers (SSL).  While on a secure page, like your account page or auction registration page, the lock icon will appear. If you are using Google Chrome, the icon appears in the address bar.  If you are using Microsoft Internet Explorer or Mozilla Firefox, the lock icon appears on the bottom of the web browser.  Your personal information is stored on servers in a secure hosting environment.  If you have any questions or concerns, please email [email protected]

    • How soon will I receive a payment if I consigned my items to a Stack's Bowers Galleries auction?

    Consignors are paid 45 days after the last day of an auction.  Stack's Bowers Galleries also offers generous cash advances to qualified consignors.  As a qualified consignor you will have the option to receive the majority of your estimated auction proceeds before your coins or currency are sold at auction.  Contact a consignment director today for details at 800-458-4646 (West Coast) or 800-566-2580 (East Coast).

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