FREQUENTLY ASKED QUESTIONS
• How to Create an Online Account
If you are new to Stack's Bowers Galleries, simply
visit StacksBowers.com and click on the Login button at the top right corner
of the page.
Click "Sign up now" and follow the steps to set up
• I forgot my username and/or password. How do I retrieve
Your username is the email address you have on file with
us. If you forget your password, simply click "Forgot
Password?" or call our auction services department at 800-458-4646.
• How do I download the Stack's Bowers Mobile App?
Stack's Bowers Galleries is pleased to introduce our new,
integrated website and iOS mobile and tablet applications. Our state of
the art mobile app is sure to enhance your on-the-go auction experience.
Bidding through the mobile app is quick and easy for both presale and live
bidding. Simply download the free app and log in to your Stack's Bowers
account with your email address and password. Just like on our website,
anything you need for a complete auction experience is available to you. Click on the icon below to download the appropriate app for your mobile device.
• Problems Online or With Mobile App
If you happen to encounter a problem online or with the
Mobile App, more likely than not, the problem lies in the browser installed on
your computer or iOS/Android version, which may not support the current
technology. Rectifying this problem is a simple matter of updating your
browser, iOS, or Android.
Windows Requirements: Windows 7 or newer using one of the
following browsers: Chrome version 67+, Firefox version 60+, Windows 10+ Edge
version 17+, or Internet Explorer 11 or newer.
Apple Mac Requirements: macOS 10.12 (Sierra) or newer using
one of the following browsers: Safari version 11+, Chrome version 67+, or
Firefox version 60+.
Apple iOS App Requirements: IOS version 11 or newer on one
of the following devices: Apple iPhone 5S or newer, or Apple iPad Air or newer.
Android Device App Requirements: Android version 4.4 or
• Live Auction Audio and Video Streaming Requirements
video technology leverages industry standards which require the use of your
browser. Audio/Video requires the latest
versions of Google Chrome and Firefox. Video publishing supports
a maximum of 720p (1280x720). Keep in mind that the video adapts to the
connection quality, so it will downgrade the quality if it detects any issues
that could impact the feed’s ability to deliver low latency. To participate in live auctions with live
video your internet connection speed must be at least 1.5Mb/sec.
• Report a Technical Error or Problem
To report a technical issue, please contact our customer
service department at 800-458-4646 or by email at [email protected].
• Contact us
Please contact our customer service department with any
questions, comments, or technical issues at 800-458-4646 or [email protected].